NOC Engineer

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.  

 

NexusTek’s 375 employees span 43 states to service our growing client base. We have physical offices in Denver, CO, Irvine, CA, New York, NY, and Monroe, CT.  

 
Working hours 

Thursday and Friday 4:00 PM to 12:00 AM Pacific; Saturday and Sunday 7:00 PM to 7:00 AM Pacific; Off Monday-Wednesday

Location requirements 

This position is a remote, USA position. 

 

Who you are

Proactive and independent technical expert who maintains administrative competencies of all NOC tools and products. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

 

You know how to: 

• Provide excellent client support through telephone and email, returning both client and internal calls, emails, and inquiries with urgency
• Perform root cause analysis to completion and resolution
• Monitor network performance and integrity
• Perform automation and scripting
• Maintain comprehensive notes in ConnectWise and update cases as needed until resolved
• Maintain high levels of customer satisfaction and billable/utilization hours 
• Continually identify and propose new ideas for improving department effectiveness 
• Onboard and offboard clients

 

Troubleshooting will require skills in some or all of the following technologies: 

 

• Backup and disaster recovery
• AV solutions
• Spam solutions
• Patching solutions
• DNS
• SSL-Certs
• DRaaS
• FWaaS
• Windows Server
• Office 365
• Multisite/stretched datacenter environments 
• MSP applications like ConnectWise, N-Able, and IT Glue desirable

 

Pay and Benefits

 

This is a full-time position located in the United States and performed remotely.  

 

Estimated Starting Salary/Wage Range: $22.00 - $23.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)   

 

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: 

 

• Four weeks of annual accrued PTO  
• Seven paid national holidays 
• Medical, dental, vision options  
• Company-paid life insurance, short and long-term disability 
• Voluntary benefits such as critical illness and accident 
• Voluntary Legal Shield and identity theft protection  
• Discretionary annual 401k match plan 
• Generous employee referral bonus plan 
• Employee Assistance Program 
• Access to over 90,000+ courses in ADP My Learning  
• StandOut employee engagement tools 
• Eligible to apply for a Pluralsight license 
• Eligible to apply for NexusTek Technical Academy or Leadership Academy 

 

Interview Process - Typical interview process for this role:

     

Application Stage - Thanks for showing interest!

 

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
  • Culture Index is offered in 30 languages - select in your native language!
  • Culture Index Link: https://surveys.cultureindex.com/s/UFfhWqnV5S/71403

 

Screening Stage - Let's get to know each other!

 

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 

• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

      

Interview Stage - We’ll dive into your experience more in depth

 

• One-hour technical interview with hiring manager 
• One-hour follow up interview with Director
• References – 3 professional references at least one direct supervisor 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

 

  

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws 

NexusTek participates in E-Verify for all US Employees 

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.  

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US 

 

 

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