New Business Case Manager: Life, Disability, LTC (hybrid- Hunt Valley, MD)

Who We Are: 

Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP, an Aon company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique.

We’re part of NFP, a multiple Best Places to Work award winner in Business Insurance. NFP is an organization of consultative advisors and problem solvers who help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Position Summary & Overall purpose:

The purpose of the role is to partner with financial advisors to coordinate and expedite Life, Disability and Long-Term Care Insurance. The candidate will have a desire to excel and contribute to the growth and success of the New Business department and organization. To be successful in this role, you would have gained knowledge of said products through prior case management of Life, Disability, or LTC Insurance, or you were in an administrative or operations role supporting advisors in said products. 

This is a full-time role with the flexibility of a hybrid schedule of at least 2 days a week in our Hunt Valley, MD office (fully remote is not an option).

Job Accountabilities: 

Case Management

• Manage an average pending case load of 80-100 cases. Higher volume during peak season.
• Coordinate and expedite all Life, Disability and Long-Term Care insurance applications to MassMutual and other insurance carriers.
• Stay current on insurance carrier’s underwriting, product, compliance, and submission requirements. Gain understanding and implement into daily process.
• Educate financial advisors on the impact of underwriting requirements including but not limited to: medical impairments, financials, foreign guidelines and contractual requirements.
• Determine impairments and or risks based on medical, physical, occupational, financial, or insurable interest and work with financial advisors to determine appropriate product and illustration specifications.
• Review of underwriting requirements and respond to all underwriting communication. Negotiate underwriting offers for business placement.
• Update, respond to and initiate activities within the client management system to ensure case and client data is current.
• Facilitate weekly or biweekly one on one meetings with financial advisors and their assistants for updates. 
• Review and quality control of carrier policies and placement requirements.
• Other duties as assigned.

Knowledge, Skills, and/or Abilities:

Required Knowledge

• Has knowledge of Life, Disability and Long-Term Care Insurance.
• Proficient in aspects of underwriting and what’s required, i.e., reviewing paperwork, interpreting underwriting requirements, liaising with Underwriters and helping financial advisors strategically place business.
• Well-versed in medical terminology of conditions, impairments, and medications as it relates to underwriting assessments and decisions.
• Strong organization skills, customer service oriented and maintains a high attention to detail in a dynamic environment.
• Can define and explain the various steps in the New Business insurance processes (carriers, client management system, day-to-day operations).
• Capacity to solve problems while considering the impact to clients and the firm.
• Can effectively navigate within various databases and manage competing priorities.
• Demonstrated proficiency in the MS Office Suite, with advanced fluency in Outlook for managing heavy email correspondence. Skilled in crafting clear, professional, and impactful business communications.

Required Skills/Abilities

• Work effectively with others to drive results.
• Presents an appropriate professional appearance and demeanor with team members and clients (Internal and external).
• Manages time well to accomplish work tasks within established deadlines.
• Is flexible and adaptable to changes.
• Thorough, accurate, and reliable when performing and completing job tasks.
• Strong communication, interpersonal and negotiation skills.
• Self-motivated and able to work independently.
• Ability and willingness to contribute, support, and embrace change.
• Dedicated to exceeding internal and external client expectations.
• Has a strong sense of urgency around solving problems and getting work done.
• Reads situations quickly and accurately.
• Embraces technology with optimism and positivity.
• Ability to work in a team environment.
• Views problems as opportunities to improve processes and make things better.

Required Behaviors/Attitudes

• Use of good judgment to accomplish job functions while upholding the firm’s commitment to ethical business practices.
• Establish and maintain mutually respectful and collaborative relationships.
• Demonstrate confidence, collaboration, and negotiating skills.
• Cope with change with optimism and positivity.
• Follow through on commitments by continuously striving to provide superior customer service and establishing trust and dependability.
• Excellent time management and organization skills.
• Takes responsibility and accountability.
• Demonstrate openness to new organizational structures, procedures, and technology.
• Effectively contribute to the overall success of the team and impart a willingness to assist others.

EDUCATION/EXPERIENCE/LICENSE REQUIREMENTS

• College Degree Preferred. HS Diploma or GED is required
• Required: 2 Years of Carrier Case Management or 2 Years of Supporting Financial Advisors in insurance New Business
• Experience in a CRM for case management 
• Life and Health License preferred, not required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 – $65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.