Network Operation Center Support

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

As NOC Engineer you will provide support to internal customers. We expect you to be engage with processes improvement and best practices implementation, as well as sharing your knowledge and ideas with the rest of the team.

Essential Job Functions:
 

• Monitor the performance, availability, and security of systems in a production environment using monitoring tools during an 8-hour shift.
• Respond promptly to alerts and correspondence, employing problem-solving skills to resolve outages or issues.
• Manage tickets in accordance with SLAs.
• Handle ongoing incidents, following procedures to resolve issues efficiently.
• Thoroughly document issues or outages within a ticketing system for documentation purposes.

Basic Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience.
• 1-3 years of relevant work experience in the industry, with a minimum of 1 year in a similar role in IT support.
• Experience collaborating with others in an IT environment is desirable.
• Willingness to continuously learn about cloud technologies, network communication protocols, and best practices through self-study, training programs, and mentorship opportunities.
• Understanding of Windows operating systems and networking is a plus.
• Previous experience with ServiceNow is a plus.
• Nice to have experience in improvement initiatives to enhance system performance, reliability, and security.

Other qualifications:

• Strong analytical and problem-solving skills.
• Effective communication and a commitment to learning.
• Basic knowledge of cloud platforms and services.
• Prior experience working on cross-functional teams …