National Account Leave Specialist

 Job Requisition ID: 91664 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The National Account Leave Specialist will have responsibility to support Life, Leave and Disability needs in the US, coordinate with internal partners in Human Resources and Operations, and work closely with New York Life Group Benefits Solutions (NYL GBS) on behalf of GBS large National Account clients. Through partnership and active engagement with the National Account Executive (NAE), the National Account Leave Specialist will participate in development and execution of broad service strategies in support of assigned clients’ benefit programs and administration in connection with NYL GBS products and services. The National Account Leave Specialist effectively manages business relationships and collaborates and communicates across all product/operational lines as necessary to ensure that systems and processes are in place to meet client/customer needs and drive efficiency.

What You’ll Do:

• Support the day-to-day administration of NYL life, disability and/or leave programs in connection with internal client administration including:
  • Weekly/Monthly auditing and corrections between client system and NYL to ensure accuracy
  • Serving as HR resource for education on life, leave/disability;
  • Processing written notifications to HR/employees through key milestones associated with LTD;
  • Assisting escalated employee issues with filing, tracking and completing leave/disability leave through providing information, access to tools, and coordination with client HR, benefits staff, employee relations, and employee managers as needed;
  • Strong customer service to colleagues with respect to complex NYL benefit inquiries and issues;
  • Monitoring return to work activities and confirmation to facilitate client HRIS system updates;
  • Staying educated and up to date with benefit changes and state leave developments, including state leave offsets or other implications for current client programs.
• Educate and train HR/Managers of the National Account client(s) on NYL benefits, services and tools.
• Coordinate the integration, administration, …