MultiVendor Operations Service Manager

Job Description SummaryThis leadership role is key in driving high quality service delivery and growth in a key component of our service business. Lead Multi-Vendor Service initiatives and strategies to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery. Pivots between headquarters, competitors, suppliers, and FE’s, to ensure efficient and successful operations.

Job Description

Essential Responsibilities :
Lead and own Multi-Vendor Service initiatives, strategies and processes to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery, Promote teamwork, communication, and influence others to achieve business results, driving revenue & creative non-contract revenue programs. Promote the use of internal support resources and other subject matter experts, champion escalations and coordination of necessary resources for speedier resolution of service delivery issues. Manage parts consumption or usage, and approval mechanisms to control material costs. 
Work with local service sales team to develop “win-win” strategies to capture incremental multivendor business and retain existing MV service contracts. Work with the local Directors of Service and Field Engineers to coordinate and implement new multi-vendor contracts and support noncontract revenue growth. Own Multi-vendor P&L for assigned local area and drive to achieve revenue and margin goals for this area of responsibility. Build strong relationships with customer and local team, creating and reinforcing customer satisfaction Drive business results within area of responsibility not limited to MV 
Embrace the Service Forward model bringing GE, CS, and MV together to deliver Healthcare Technology Management solutions to our customers

Qualifications/Requirements :
Bachelor’s degree in Business or related field of study and a minimum five years’ experience in an operations leadership role. 
Proven leadership skills, including the ability to motivate cross functional teams to achieve business goals.
 Strong business acumen, including a strong financial background and analytical mindset. Profit and Loss (P&L) exposure. Strong communication skills, with the ability to communicate with FE’s and customers at all levels. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Desired Characteristics :
MBA or master’s degree Exceptional interpersonal skills, with the ability to maintain an upbeat and energized team Exceptional skills as a change agent and a process-oriented individual. Strong negotiation skills and an ability to influence Ability to resolve complex issues within functional area and/or an area of expertise. Ability to develop and execute priorities and approaches to meet objectives

Additional Eligibility Qualifications :
GE will only employ those who …