Multi-Line Claims Supervisor – General Liability & Hospitality Claims (Remote)

Overview

Position Title: Multi-Line Claims SupervisorLocation: Remote (Nationwide)Hours: Monday – Friday, 8:00 AM to 4:30 PM (Potential for Flexibility)Salary Range: $85,000 – $100,000

Salary Disclaimer: The posted salary reflects the anticipated base pay for this role. Actual pay will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. Discuss compensation and benefits questions with our hiring team.

Why Join CCMSI?

✅ Work-Life Balance: 4 weeks of PTO in your first year + 10 paid holidays✅ Comprehensive Benefits: Medical, Dental, Vision, 401K, ESOP & more✅ Career Growth: Structured training programs with opportunities for advancement✅ Supportive Culture: Thrive in a workplace that values your expertise

About the Role

As a Multi-Line Claims Supervisor at CCMSI, you’ll lead and mentor a team of three adjusters and one assistant while managing a mix of general premises liability, hospitality, general liability, and some auto claims. In this role, you’ll oversee the investigation, adjustment, and supervision of assigned litigated and non-litigated claims, with a strong emphasis on general premises liability. Additionally, you will directly handle a caseload of approximately 50 complex claims, ensuring they are managed efficiently and in alignment with best practices

At CCMSI, we prioritize a supportive work environment, career development, and competitive benefits to help our employees succeed. This position offers an opportunity for growth, potentially serving as advanced training for promotion to a management role. Nationwide claims experience is highly preferred, and familiarity with Nevada claims is a plus. Experience in the hospitality industry and effective litigation management will be essential to your success in this role.

Responsibilities

• Supervise a team of adjusters and assistants while managing a caseload of 50 complex claims.
• Oversee and manage claims involving general premises liability, hospitality, general liability, and auto.
• Ensure that all claims adhere to company standards, client instructions, and jurisdictional regulations.
• Review, evaluate, and authorize claim investigations, reserves, and settlements.
• Provide ongoing coaching, training, and development to your team to ensure high-quality claims management.
• Collaborate with risk managers and brokers to develop claim strategies that align with business goals and mitigate exposure.
• Monitor and manage vendor relationships to ensure cost-effective and efficient claim handling.
• Analyze complex claims involving litigation, catastrophic losses, and coverage disputes.
• Ensure performance aligns with corporate goals and client expectations, particularly regarding leadership, team management, and mentoring.

Qualifications

Training and Development

• New hires will receive one-on-one training from management and peers, with an increasing caseload based on comprehension and experience. The goal is to reach full capacity within six months.

Travel

• Limited travel required. Occasional travel for file reviews and an annual Supervisor Summit in Phoenix, AZ.

Performance Metrics

• Performance will be assessed based on claim handling efficiency, quality of work, leadership capabilities, team management, and alignment with company processes.

Growth Potential

• This position offers excellent growth opportunities within our expanding division, with multiple pathways for career advancement.

Qualifications

• At least 5+ years of experience in handling multi-line claims, with a strong emphasis on general liability and complex claims.
• Supervisory experience is preferred, with a proven ability to manage and mentor a team.
• Nationwide claims experience is highly preferred, and experience with Nevada claims is a plus.
• Strong analytical, negotiation, and communication skills.
• Ability to work in a fast-paced, multi-jurisdictional environment.
• Proficiency in Microsoft Office and claim management systems.

Licenses & Certifications

• Home state adjuster's license required.
• Nevada adjuster’s license is a plus.
• Additional certifications (e.g., AIC) are a plus.

Our Core ValuesAt CCMSI, we uphold a culture of integrity, client focus, excellence, and innovation. We value teamwork, continuous improvement, and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer, offering an excellent benefits package, including Medical, Dental, Vision, Life Insurance, ESOP, and 401K. Background checks are conducted in compliance with applicable laws.

Ready to take the next step in your career? Apply today!

#CCMSICareers #Leadership #RemoteWork #ClaimsManagement #InsuranceJobs #LiabilityClaims #GeneralLiability #NowHiring #EmployeeOwned #InsuranceSupervisors #Mentorship #TeamManagement #CommercialLiability #IND123 #LI-Remote #GreatPlaceToWork