Mortgage Servicing Vendor Manager II (US)

Work Location:

Hours:

Line of Business:

Pay Detail:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Mortgage Servicing Vendor Manager II manages Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.

This is a Remote position

Schedule

Monday-Friday

8:30am to 5:00pm Eastern Standard Time

Depth & Scope:

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas

• Integrates the broader organizational context into advice and solutions within own area

• Has some industry knowledge and can build an understanding of the industry, competition and the factors that differentiate the organization

• Applies best practices to implement process, product or service improvements

• Acts as a subject matter expert within their own area of specialty or a resource for others

• Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs

• Contributes to setting standards within area of expertise

• Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders

• Impacts a range of functional programs and operations across own and related teams

• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels

• Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels

• Works independently as the lead and guides others within area of expertise

• Identifies and leads problem resolution for complex issues at all levels

Education & Experience:

• Undergraduate degree

• 5+ years of related experience

• Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements

•  Knowledge of current and emerging competitor and market trends

•  Knowledge of Risk Management environment, standards and regulations

•  Knowledge of budgetary management principles/practices/procedures

• Skill in identifying problems and reviewing related information to develop/evaluate options and implement solutions

•  Skill in supporting the development and implementation of change initiatives and/or processes

•  Ability to communicate effectively in both oral and written form

•  Ability to work collaboratively and build relationships

•  Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services

•  Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems

•  Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

•  Ability to exercise sound judgement in making decisions

•  Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines

•  Skill in using analytical software tools, data analysis methods and reporting techniques

•  Skill in using computer applications including MS Office

• Ability to work successfully as a member of a team and independently

•  Ability to handle confidential information with discretion

Customer Accountabilities:

• Owns the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards

• Initiates intake via a Sourcing Request and follow the TPRA process

• Sets up and onboards Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders

• Understands the financial terms of a Business Arrangement and monitors a Third Party's financial health to mitigate risk related to costs and services

• Collaborates with internal stakeholders to support business needs by delivering a transition or termination of a Third Party

• Supports Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive

• Maintains strong relationships with internal stakeholders

• Ensures integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics

• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

Shareholder Accountabilities:

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

• Manages Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards

• Monitors, analyzes and reports a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments 

• Identifies issues and monitors trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards

• Documents Third Party risk issues, as per the TPRM Issues Management process and standards, escalates issues as appropriate, and partners with Third Party to develop a remediation plan to drive resolution 

• Participates in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

• Conducts internal and external research projects; supports the development/ delivery of presentations / communications to management or broader audience

• Conducts meaningful analysis at the functional level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs or practices

• Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest

• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.