MMIS Systems Manager

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

We are seeking a highly skilled Systems Manager to oversee the technical operations and technical support team to ensure seamless operation of MMIS solution and delivery of technical services. This role combines leadership, project management, IT service management, and hands-on technical expertise to enhance customer satisfaction and operational efficiency.

Your role in our mission

• Lead the technical support team to deliver exceptional service.
• Serve as the primary point of contact for escalated technical issues and provide expert guidance.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Develop and implement operational strategies to improve service delivery and efficiency.
• Monitor performance metrics (KPIs) and service level agreements (SLAs) to prepare reports to analyze effectiveness of services delivery and customer satisfaction.
• Identify opportunities for process improvements and implement industry best practices in technical operations and service delivery management
• Lead and support internal projects related to system upgrade, security audit, and compliance
• Train and mentor team members to enhance their skills and performance.

What we're looking for

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience in information systems, engineering, or business administration
• Knowledge of ITIL4 and experience of ITSM for Incident Management, Problem Management (RCA), and Service Request management
• Services operations management, and project management
• Experience working with the technology preferably in healthcare industry

Other Qualifications

• Excellent analytical and problem-solving skills
• Ability to work effectively in a matrix team environment
• Good interpersonal skills to interact with customers and team members
• Good organizational and project management skills
• Willingness to travel

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• Remote

The deadline to submit applications for this posting is 2/7/2025.

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The pay range for this position is $87,300.00 - $124,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.