Microsoft Platforms Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Microsoft Platforms Analyst plays an important role in the organization by performing several activities related to the company’s Information Technology functions. The role manages the Microsoft Center of Excellence (CoE), maintaining a backlog of issues that need to be addressed with solutions in the tenant and fostering power users in the organization. The role partners with the Microsoft development team and the Enterprise Project Management Office (EPMO) to elicit requirements, groom stories for developers, and complete development tasks in SharePoint, Power Platform, and Azure.

Essential Functions

• Manage the Center of Excellence Toolkit; manage Power Platform solution installations; maintain a backlog of tasks to keep solutions deployed in the tenant in line with team best practices and IT general controls; foster a power user community.
• Monitor deployment pipelines and general health of production
• Maintains the Microsoft Solution Inventory; visualize work inflight.
• Meet regularly with select power users & business customers in the organization to review the health of deployed solutions and groom requests for new features or enhancements in the backlog.
• Actively enhance development skills in the Microsoft stack (principally, SharePoint, Power Platform, and Azure).
• Complete development tasks in the Microsoft stack; escalate complex components to other team members or contractors.
• Monitor production support tickets for the team; complete tickets as able and escalate others to team members. Set expectations and identify project requests.
• Create and maintain technical documentation for solutions in partnership with development team members.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree directly related to the position or equivalent, required.

• Minimum of six years of experience in technology and/or project experience and/or management disciplines; a minimum of two years developing and/or managing projects in the Microsoft stack.

• Deep knowledge of Microsoft Platforms including SharePoint, Power Platform, and Azure.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
• Passionate about delivering excellence in customer service within a team environment.
• Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.
• Ability to write technical documentation.
• Excellent verbal and written communication skills required.
• Highly detail oriented, strong ability to document intricate systems
• Outstanding organizational skills with the ability to handle multiple projects in a fast-paced, deadline-driven environment.
• Strong interpersonal and team building skills.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.

• Complexity: General precedents may exist for most problems; conducts research/analysis to identify the appropriate approach; works with others to confirm findings.

• Impact: Decisions and actions primarily impact own work with moderate impact on peers in their area; contributes as team member rather than leader.

• Interaction/Supervision: Works under broad direction with some latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Ability to operate standard office equipment and keyboards.

Audio/Visual: Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. 

Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. 

Schedules: Work is primarily performed during the business week, Monday - Friday.

Travel: 5% or less

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $77,000 - $105,000 annually

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: MICRO016978