MI Analyst -Health Assessment Advisory Service

Location: Homebased with travel to south / southwest

Permanent, Full time

£35,000 - £45,000 + Benefits

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

As the MI Analyst, you will be responsible for the production and delivery of reports to the business and the DWP and supporting initiatives to improve the HAAS service. 

The role sits within the Performance and Workforce Manager and will report into the MI Manager.

Your main responsibilities:

• Production & delivery of various reports to the business

• Delivery of contractual reports and invoicing to the client DWP

• New report production, which requires collaboration with the business and technical specification writing/planning. These should be designed in a streamlined way whilst ensuring the best product is produced for the stakeholder.

• Response & delivery of ad hoc analysis

• Production of innovative solutions to improve our service to the business

• Stakeholder liaison and attending internal meetings

• Leading on internal initiatives/projects/programs

What you’ll need to do the role:
 

• Demonstrate a high aptitude of skills using Microsoft products, Excel and Access, harnessing the ability to write/amend languages like SQL & VBA to write calculations and production routines.

• Have excellent communication, presentational and visualisation skills.

• A desire and track record in innovating solutions (including streamlining process and continuous improvement).

• Must be able to demonstrate good analytical skills and a logical approach to problem solving

• A keen eye for accuracy, a desire to deliver reliability and support a high performing team

• The ability to take full responsibility for a range of data sources, processes, and stakeholder delivery in a pro-active manner.

• Ability to train others, sharing best practise, skills, and knowledge.

• An understanding of MI Analysis products, for example IBM Cognos, Power BI, Tableau or QlikView.

 

What we …