Mgr, Claims Operations
Remote, US, 31999
Salary Range: $83,000 - $193,000
Job Posting End Date: Septermber 23, 2024
We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting as a Champion for Change
- Acting with Integrity
- Communicating Effectively
- Demonstrating Initiative
- Developing Talent
- Managing Performance
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
• Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive claims operational issues; ability to apply new developments and methodologies to direct the improvement in efficiencies
• Broad knowledge of federal, state, and local regulatory and industry requirements, standard concepts, practices, and procedures as they relate to the insurance industry and claims processing
• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards
• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner
• …
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Occasional office visits may be required
Benefits/PerksAflac supplemental policies Annual bonuses Career growth Community engagement Diversity recognition Empowerment Paid holidays Prescription drug coverage State mandated sick leave Supplemental policies Total Rewards Vision coverage
Tasks- Customer satisfaction
- Development
- Ensure customer satisfaction
- Implementation
- Manage daily operations
- Resolve problems
Budgeting Claims processing Coaching Communication Computer Customer Satisfaction Data analysis Diversity Employee Relations Insurance Products Interpersonal Leadership Methodologies Microsoft Outlook Operational Management Organizational Outlook Presentation Problem-solving Production Management Risk Management Self-development Software Statistical analysis Training Windows Workflow
Experience5 years
EducationBachelor's degree Bachelor's degree in Business Business Communications Health Care Legal Management Related Field Risk Management
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9