Merchant Implementation Specialist - Remote - United States

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Merchant Implementation Specialist 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI 

Role Description:  

We are seeking a Merchant Implementation Specialist to spearhead the integration of new merchants into our platform. In this role, you will guide merchants through product settings, enabling them to confidently optimize platform usage. Your support will empower them to become proficient users of the ShipBob dashboard and our suite of fulfillment services. Your adept troubleshooting skills will swiftly address any initial challenges, setting our merchants on the path to sustained success. 

What you’ll do: 

• Consultation: Understand Merchant Needs and Goals.  
• Upon account assignment, review needs and “success criteria” for partnership, including the reasons why they partnered with ShipBob. 
• Serve as a resource to multiple merchants during a 60–90-day implementation phase.  
• Configuration: Guide merchants to set up the ShipBob platform. 
• Set up the …