Member of Support Staff

Runway is a research company pioneering new tools for human imagination. Runway has been at the forefront of multi-modal AI systems ensuring that the future of content creation is accessible, controllable and empowering for creatives. Runway’s mission is to ensure that anyone anywhere can tell their stories. We believe that deep learning techniques applied to audiovisual content will forever change art, creativity, and design tools.

Runway is leading a shift to generative media that is unlocking an unprecedented level of creative potential. The invention of the camera 200 years ago forever changed our world – AI is a new kind of camera that will reshape storytelling forever and lead to full feature films that are entirely generated.

About the role

We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day.

A note on location: We are open to remote candidates based in the U.S. or Canada. If you're interested in in-person or hybrid work, we have offices in New York City & San Francisco.

What does the Support Role look like at Runway? Glad you asked!

The foundation of this role is spending time in the queue answering tickets that can range from billing issues to technical bugs to content moderation questions. There’s never a dull day in the Runway queue.

But there’s also so much more! We believe in empowering people to do work that not only pushes forward the goals of Runway, but also excites them on a personal level and helps them grow as a person. Depending on what you’re interested in, there are so many different projects to pursue like creating Zendesk automations or beefing up our Help Center to name a few.

No support experience? No worries. Not sure if support is your lifelong passion? No worries. Not sure what you want to do in your career? No worries. Have a ton of passion and a hunger to learn? Great.

At Runway, we approach the support role as an opportunity to contribute to a foundational team while also having an opportunity to learn everything you can about the product, the users, and how …