Medical Science Liaison - Las Vegas
Remote
Customer Engagement Model
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver, and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The local “ecosystem approach” creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka’s evolved customer engagement model, a Health Science Associates (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka’s Clinical & Scientific Liaison (CSL) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. A Patient Education Liaison (PEL) works to inform, educate, and enhance the experience of patients throughout their care continuum.
The HSAs are led by Ecosystem Leads and grouped into regional areas. Ecosystem Leads are led by Regional Leads with significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
Position Overview – Medical Science Liaison (Senior Manager)
As an integral member of the ecosystem team for Otsuka’s new ecosystem-based customer engagement model, the Medical Science Liaison (MSL), Sr Mgr contributes to the development of the ecosystem strategic business plan and identifies key stakeholders that are vital to the ecosystem.
The Medical Science Liaison (MSL) is a credible partner responsible for providing clinical, scientific and health economic information related to disease states and the appropriate utilization of approved Otsuka products within an ecosystem. This field-based position will engage with Key Influencers (KIs), Local Practice Leaders (LPLs), healthcare providers, and patients’ groups within their ecosystem, to further patient outcomes aligned with the overarching objectives of Otsuka. In collaboration with their ecosystem partners, CSLs contribute to the customization of the region business …
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Benefits/PerksBasic Life, AD&D, Short Dental Disability Insurance Medical Paid holidays Professional development PTO Tuition reimbursement Vision
Tasks- Engage HCPs
- Engage healthcare providers
- Engage with Healthcare Providers
- Provide clinical expertise
Account management Clinical expertise Clinical trials Collaboration Communication Compliance Customer Engagement Digital Tools Healthcare Healthcare Environment Healthcare systems Health Economic Information Health Economics Health Science Health Services Research Leadership Market Access Medical Medical Science Liaison Outcomes Research Patient care Patient Education Patient experience Sales Stakeholder engagement
EducationBiological Sciences DO Health Services Research Medicine Pharmacy Public health
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