Manager, Technical Account Management Services (Remote) - United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a manager within the Technical Account Management team, you will oversee a team of Onsite Technical Account Managers, driving the delivery of exceptional technical support and ensuring the successful adoption of Axon's products and services within law enforcement agencies. Your leadership will play a crucial role in enhancing public safety and enabling law enforcement agencies to leverage technology effectively for mission-critical operations. In addition, your role entails providing support to law enforcement agencies. You are the subject matter expert on all Axon products and services, you are finding solutions to large problems and advising agencies on best practices. You serve as a change manager who identifies agency pain points and helps with software adoption, crisis manager who responds to urgent technical support needs, and agency advocate within Axon.

What You’ll Do

Location: Remote within the US. Travel up to 30%

Reports to: Manager, Technical Account Management Services

Direct Reports: Up to 15

• Provide strategic leadership and direction to the Onsite Technical Account Managers within the team, guiding their efforts in delivering top-notch technical support and fostering strong customer relationships.
• Collaborate with cross-functional teams to develop …