Manager, Software Engineering

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote, US

Job Description:

The Business Innovations team at Genesys is looking for a new Software Engineer Manager who will lead a team of developers and support the architecture and on-going advancements in our cloud environments that hosts our business applications using native and containerized deployment methodologies.This group is globally responsible for the DevOps, governance, automation, delivery, and support of software development teams that create cloud hosted solutions for Genesys Customers. The teams’ offerings include custom Contact Center Applications, Genesys product extensions, third-party systems integration, as well as consulting services around software development for customers and partners working with Genesys products and services. We manage the CI/CD pipeline, build internal tools, perform code/architecture reviews, keep security in mind, and look for ways to always improve our automation and availability using the latest and greatest technology.

The successful candidate must demonstrate significant skill in the following areas:

• Cloud applications and deployments for AWS with a passion to explore new concepts and technologies.

• Ability to lead a team effectively and mentor cross-functionally in support of the greater learning/enablement programming best practices .

• Experience working with and managing communications directly with internal business stakeholders (technical and non-technical)

• Software languages and technologies, NodeJS, Angular, ReactJS, lambda, and container technology.

What You’ll Do

• Manage a team of several (up to 9) software engineers who work on angular/react/Node JS full stack applications

• Mentor and assign technical tasks to team members.

• Design new software features through agile development practices.

• Impement New features, including managing support issues and monitoring the applications.

• See features through requirements …