Manager - Services

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

  About the Role   Fivetran is building data pipelines to power the modern data stack for thousands of companies.   We’re looking for a dynamic and experienced leader to join our Services department and lead a team of Solution Architects at Fivetran. In this role, you will lead a group of technical experts who collaborate with customers to deliver seamless onboarding, provide strategic guidance on architecture design and implementation, resolve technical challenges, and drive product adoption and growth—all contributing to enhanced customer success and net revenue retention.   You will play a critical role in driving team performance, fostering technical excellence, and ensuring exceptional customer experiences. The ideal candidate has a strong background in data engineering, cloud platforms, and customer-facing roles, combined with proven leadership skills and the ability to inspire a high-performing team.   This full time, hybrid position will report to the Director of Services, North America and will be located in our Oakland, CA office in the US.   Technologies You’ll Use  

• Fivetran
• Cloud computing platforms such as AWS, Azure, and Google Cloud Platform
• On-premise and cloud databases (Oracle, MS SQL Server, Snowflake, Databricks, Redshift, BigQuery, etc.)
• Programming languages such as Python, SQL
• Container management software including Kubernetes, Docker, and Podman
• Basic bash/shell scripting

  What You’ll Do  

• Lead, mentor, and develop a team of Solution Architects, ensuring professional growth and alignment with company goals.
• Collaborate cross-functionally with Sales, Marketing, Customer Support, Product, and Engineering teams to support customer success and drive adoption.
• Work in lockstep with Account Executives, Customer Success Managers, Sales Engineers, and Customer Support Engineers to develop and enforce clear roles and responsibilities that deliver seamless and delightful customer experiences.
• Ensure the Solution Architects deliver tailored solutions that address customer challenges, leveraging Fivetran’s products and industry best practices.
• Stay up-to-date on the latest technologies and trends in data integration and management.
• Measure and report on team performance, identifying opportunities for optimization and scaling success.
• Adjust quickly to changing priorities and conditions, communicating complexity and change effectively with the team.
• Inspire team members by communicating the big picture, and exhibit strategic thinking and visioning. Determine opportunities and threats through comprehensive analysis of current and future trends.
• Build out reusable content & scalable operational approaches to scale the team efforts for maximum impact.

  Skills We’re Looking For  

• 7+ years of experience in Solution Architecture, Sales Engineering, Professional Services, Data Engineering, or similar customer-facing technical roles
• 2+ years of experience managing or mentoring technical teams
• Deep knowledge in Databases, Replication, Cloud Warehouses, and APIs
• Excellent communication and stakeholder management skills
• An insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes for our customers
• Natural ability to lead and motivate Solution Architects through continuous growth and change; easily able to earn the trust and respect of the team 
• Willingness and ability to address challenging escalations, drawing upon other groups’ and cross-functional team members where appropriate

#LI-HYBRID #LI-MD1 #LI-REMOTE

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

Pay Range$176,088—$220,110 USD

 

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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