Manager, Services Delivery

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

As the Manager of Services Delivery, you will build and oversee a team of Implementation Consultants and Project/Program Managers  and be responsible for the operational and financial aspects of professional services delivery. You will drive the achievement of revenue and utilization targets, ensure customer satisfaction, and continuously evolve our practice in line with product developments and customer needs. In this high-visibility role, you will lead the delivery of professional services, coach future leaders, and drive organizational growth through process improvements and strategic initiatives.

You will thrive in this role if you have strong leadership skills to inspire and develop your team, technical acumen to oversee project delivery and provide guidance, a passion for customer outcomes and success, a drive to exceed customer expectations, operational excellence to manage resources and ensure efficient project execution, and exceptional communication and interpersonal skills to collaborate effectively with customers, stakeholders, and internal teams.The Manager of Services Delivery reports directly to the VP, Customer Success and Services. 

How You'll Make an Impact:

• Ensure team attainment of utilization and revenue aligns with department goals.
• Oversee delivery teams assigned to customer engagements.
• Ensure delivery quality and customer satisfaction, serving as the first point of contact for resolving customer escalations.
• Lead, mentor, and manage the professional services team, providing coaching, guidance, and performance feedback.
• Oversee the end-to-end delivery of projects, from scoping and planning to execution and post-launch support.
• Collaborate with the sales, customer success, and product teams to ensure alignment between client needs and solution delivery.
• Develop and implement scalable professional services processes and frameworks to improve efficiency and client satisfaction.
• Partner with the Resource Management team to ensure team workloads are balanced and skills and interests are matched to project opportunities
• Manage client relationships, acting as a trusted advisor to ensure their success and long-term partnership with our platform.
• Monitor and manage project budgets, ensuring projects are delivered within scope, on time, and on budget.
• Conduct forecasting and financial analysis for services delivery, providing accurate revenue and resource planning.
• Drive continuous improvement efforts in service delivery, identifying opportunities for process optimization and enhanced client outcomes.
• Provide regular reporting on project and team performance, tracking key metrics such as customer satisfaction, project health, revenue attainment, and financial targets

You'll Enjoy This Role If You Have:

• 5+ years of experience in professional services, preferably in a SaaS or e-commerce technology company.
• Proven track record of managing and scaling professional services teams with strong financial accountability.
• Experience achieving revenue and utilization targets, with expertise in financial forecasting and project budgeting.
• Strong understanding of SaaS implementation processes and methodologies, and a customer-centric approach to service delivery.
• Excellent project management skills, with the ability to manage multiple projects and cross-functional teams simultaneously.
• Strong leadership skills with a proven ability to coach, mentor, and develop a high-performing team.
• Exceptional communication and interpersonal skills, with the ability to collaborate with internal teams and external stakeholders.
• Experience in the e-commerce industry is a plus

US Benefits - 

• Competitive Salary
• Equity
• 401 (k)
• Unlimited Vacation
• Full Benefits: Medical, Dental, and Vision Insurance
• Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
• FSA: Medical, Commuter, and Dependent Care
• HSA: Tax-advantaged Medical Savings Account
• 16 Week Paid Maternity & 10 Week Paid Parental Leave Program
• Referral Bonuses

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At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.US National Pay Range$111,605—$131,300 USD

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

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