Manager, ServiceNow Platform Delivery

About the Job

Red Hat is looking for a Manager to lead our ServiceNow Platform Delivery team.  This team is part of the ServiceNow CoE and is responsible for the health, operations, architecture, and upgrade of all Red Hat ServiceNow instances. We are seeking a dynamic and energetic individual who can help mature ServiceNow related practices, and ensure the evolution of the platform scales to meet growing demands across the enterprise.

What You'll Do

Leadership:

• Cross-collaborate with the ServiceNow CoE Management team on Delivery aspects

• Align with the Agile/SAFe standards defined within the ServiceNow CoE team

• Foster a collaborative and high-performance team environment

• Lead and mentor a team of ServiceNow developers and analysts

• Allocate resources effectively to ensure optimal delivery

• Resolve team conflicts and ensure a positive working environment

• Reconcile conflicts of priority related to ServiceNow Platform & CMDB functionality deployments

Solution Delivery:

• Technical development standards

• Ticketing standards

• Release management

• Solution and user support

• Reporting and Metrics

• Other industry standards pertinent to the maturity of the ServiceNow CoE

• Platform & CMDB

• Platform access and security guidelines

• Upgrade strategy and process guidelines

• Integrations strategy

• Release management

• Platform monitoring

• Architecture and design principles

• Citizen Development Program

• Data architecture and retention

People Management:

• Recruit, onboard, and retain top talent for the ServiceNow delivery team.

• Set clear performance expectations and provide regular feedback to team members.

• Conduct performance reviews and manage career development for team members.

• Recognize and reward team achievements and contributions.

• Encourage diversity and inclusion within the team.

• Promote a culture of continuous learning and professional development.

• Perform other duties as assigned

What You’ll Bring

• 5+ years of relevant IT experience

• 3+ years management experience with a focus on ServiceNow

• Strong leadership and organizational skills - capable of motivating and managing organizations or teams to deliver desired results

• Proven track record of managing agile delivery teams

• Demonstrated ability to consult and partner with all levels of leadership across the organization

• Excellent communication skills, with the ability to present complex, strategic ideas or concepts in a business and user friendly manner

• Knowledge of ITIL processes, business analysis, development, project management, and process improvement practices

• Experience collaborating cross-functionally to create alignment and support 

• Ability to juggle many competing priorities and deadlines in a fast-paced and continually evolving environment

• Ability to work in and manage ambiguity

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.