Manager, Retention Operations

Job ID: 262565
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Your role at Sephora:

As Sephora’s Manager, Retention Marketing Technical Operations, you’ll be responsible for leading the technical operational elements that power our most impactful client communications. In this role, you’ll:

• Lead Personalization scaling initiatives for Tech Ops. You’ll lead UAT, identify and implement process improvements that enhance cross-functional efficiencies.
• Support Retention 3rd Party Vendor Relationships. You’ll drive enhancements, coordinate day-to-day work, partner with vendor leads to resolve issues.
• Support Retention Marketing Technology roadmaps. You’ll track, identify improvements and monitor the progress of Channel initiatives that keep Sephora at the forefront of personalized marketing and elevate channel performance.
• Proactively mitigate risk and ensure channel health. You’ll help establish rigorous data validation processes to maintain the highest standards of channel integrity.
• Foster cross-functional collaboration. You’ll work closely with teams, including Retention Marketing, Product, Engineering, and Ops to define how to test and scale technical requirements.

Responsibilities:

• Lead Tech Ops Email Scaling and UAT initiatives
• 3rd Party Vendor Support (e.g., unlock new use-cases, issue resolution)
• Support Retention Marketing tech roadmap and needs
• Ensure channel integrity and health (e.g, data validation, YTD reset, ad hoc data accuracy initiatives)

We're excited about you if you have:

• 3+ years deep knowledge of digital marketing and marketing technologies, with a focus on email and mobile marketing (App Push, SMS)
• 3+ years experience with or strong working knowledge of retention marketing & CRM campaigns (Email, Push, SMS) using an enterprise Campaign Management solution or ESP, such as Epsilon, Braze, Bluecore, or similar platforms.
• Passion for the marketing domain and use of technology to solve business problems
• Proven experience building vendor relationships, working with technology partners (Product Management, Engineering), working with technical roadmaps, and managing complex projects.
• A collaborative spirit and exceptional communication skills, able to bridge the gap between technical and marketing teams.
• A drive to innovate and push boundaries, always seeking out new and better ways to connect with Sephora's clients.
• Proven strategic thinking, analytical, data interpretation, and problem-solving skills
• Data and solutions driven with a desire to unlock technical capabilities via 3rd party marketing vendors (i.e. ESPs, Movable Ink, Jacquard, Branch, etc.) 
• Self-starter with high degree of motivation.  Ability to prioritize and manage multiple projects simultaneously
• Outstanding interpersonal skills: ability to develop and maintain effective relationships with business partners at all levels.
• Excellent written, verbal and presentation skills to leadership and cross-functionals.
• High proficiency of Microsoft applications (Excel, Word, PowerPoint), Smartsheets, Jira, Monday.com
   

The annual base salary range for this position is $96,390.00 - $128,250.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.