Manager, Professional Services

Summary

Responsible for leading and managing a professional services team(s), overseeing client engagements, and ensuring the successful delivery of services. Requires strong leadership, project management and client relationship skills to drive service delivery excellence and achieve high levels of client satisfaction.

Essential Duties and Responsibilities

Team Leadership and Management

• Leads and manages the professional services team.

• Provides guidance, coaching, and mentorship to team members to support their professional growth and development.

• Fosters a collaborative and high-performance culture within the team, promoting teamwork, accountability, and continuous improvement.

Service Delivery and Project Management

• Oversees the delivery of professional services to clients, in partnership with PMO, ensuring adherence to project scope, timelines, and quality standards.

• Collaborates with project managers to define project plans, allocate resources, and monitor project progress.

• Identifies risks and issues affecting project delivery and implement mitigation strategies to ensure successful outcomes.

• Builds and maintains strong client relationships.

• Addresses client concerns or issues promptly, seeking resolutions and ensuring client satisfaction.

• Allocates resources effectively, balancing client needs, team capabilities, and project priorities.

• Manages resource utilization and capacity to optimize resource allocation and team efficiency.

General

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

Directly supervises employees in Logicalis Professional Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications                      

Equivalent combination accepted.

Education:

• Bachelor’s Degree in a related field.

Experience / Technical Requirements

• 7 years’ experience in technical professional services management or related roles.

• Proficient use of all Microsoft Office applications.

Certifications

• None

Other Skills and Abilities

• Outstanding oral, written, and technical/business communication skills.

• Strong technical and customer interaction skills required. 

• Ability to multi-task and accommodate requests from multiple customers and Logicalis Account Executives.

• Ability to have business level conversation with customers and assist in deploying solutions to meet business requirements.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).

Salary Compensation Range:  $109,300 to $147,500 plus bonus