Manager, Product Owner, Customer Support (Remote)

Date Posted:

2025-02-17

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Unspecified

Pratt & Whitney is working to once again transform the future of flight—designing, building and we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. 

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? 

Pratt & Whitney is seeking a dynamic and motivated Product Owner to drive innovative solutions for our commercial customers. As part of the EngineWise Connect Portal team within Commercial Engines Customer Support, you will oversee the business management of a web platform that provides customers with access to engine documentation, data, and applications. This role will be instrumental in shaping the strategic vision for key areas of EngineWise Connect, working closely with Digital Technology (DT), internal stakeholders, and external partners to ensure successful execution and implementation.

What You Will Do:

• Product Strategy & Vision: Identify opportunities to enhance and expand the portal’s capabilities through data-driven insights and stakeholder feedback.
• Project Management: Collaborate with IT and business teams to lead portal development projects from design to deployment, ensuring timely delivery.
• No-Code Development: Implement portal enhancements using Liferay (portal platform) and WalkMe (digital adoption platform) for a seamless user experience.
• Incident And Problem Management: Act as a key partner in incident response, working with EngineWise Connect users to address high-impact incidents and identify solutions to prevent recurrence.

Qualifications You Must Have:

• Bachelor's Degree and 8 years of experience in data management working with web applications and customer service principles and Agile concepts; OR Advanced Degree with 5 years of experience in data management working with web applications and customer service principles and Agile concepts
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Ability to listen to complaints/desires, comprehend, and solution capabilities that satisfy
• Knowledge of Liferay and WalkMe software or experience with Jira and Confluence software
• Project management skills with experience leading cross-functional teams
• Experience communicating to influence and collaborate across teams and present across grade levels
• Understanding of export compliance
• Additional technical skills: SQL, CSS, HTML, Microsoft SQL/CRM, Data Visualization tools

Learn More and Apply: 

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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