Manager- Process Excellence

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PRIMARY PURPOSE: Develops, leads, and engages a disciplined approach to continuous process improvements and project management including leveraging new technologies or system enhancements, in support of service delivery and revenue objectives for the Ancillary Services business unit.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Leads and executes projects related to change and adoption, organizational design, operational model design, data analysis, and technology adoption across the Ancillary Services business unit.
• Directs multiple projects concurrently with clear ROI (return of investment), CBA (cost benefit analysis) estimations for each project
• Track, monitor and report out project progress, highlight risks, challenges etc.
• Spearheads prioritization discussions and communicates initiatives, progress, and results to stakeholders using Smartsheet, Business Objects or other workflow management and reporting tools to develop reports and visualizations.
• Designs and rolls out programs for the organization's most strategic projects by applying change management, organizational design, and business process methodology and approaches.
• Utilizes data analysis and process modeling to interpret trends and identify appropriate solutions or enhancements which meet business needs, leveraging all available technology resources, including artificial intelligence and machine learning.
• Manages the introduction of new processes which focus on maximizing efficiency and effectiveness and support the ability to meet operational goals aimed at targeted improvement in revenue or reduction in cost.
• Drives and implements process improvement and new design initiatives, coordinates training, accountability, and post-implementation user support.
• Collaborates with cross-functional teams to …