Manager, P&C Claims

Manager, P&C Claims 

As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will investigate insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed. 

Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided. 

What will be my duties and responsibilities in this job?  

• Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims. 
• Communicate, evaluate, and reinforce productivity standards and performance expectations.  
• Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality. 
• Assist in training processes and procedures and developing employees. 
• Participate in establishing/defining short- and long-term goals and plans for the work group. 
• Ensure complete and sound claim settlements, legal reviews, and investigations when necessary. 
• Resolve non-routine and escalated customer calls.  
• Research and respond to customer complaints, take appropriate action and ensure follow-up communications occur. 
• Monitor quality assurance program and conduct monthly reviews with team members. Identify trends and provide appropriate direction.  
• Build and maintain effective internal and external working relationships. 
• Request information and/or provide updates as needed. 
• Meet with clients and/or TPAs as appropriate. 
• Handle other duties and projects as requested based on business needs. 
• Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.  

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What are the requirements needed for this position?  

• Bachelor’s degree or equivalent experience 
• A minimum of 3 years of experience working in the claims process in a P&C environment.
• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
• P&C Adjuster license or ability to obtain within 30 days. 

What other skills/experience would be helpful to have?  

• Familiarity with the P&C claims process from beginning to end. 
• Proven ability to work in a fast-paced environment, meeting client service standards and production goals. 
• Detail-oriented with a commitment to excellence.
• Ability to think creatively and make appropriate decisions. 
• Bilingual a plus 

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#AssurantProudSA 

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate …