Manager, Partner Solution Consulting

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Key Qualifications:

• Education - Bachelors or Equivalent Experience
• Preferred Years of experience - 10 Years Preferred Years managing people - 3+ years in a Channel SE capacity handling partners of varying sizes and scope.
• Expert knowledge in one or more of the following areas: cloud migration strategies, services offered by the major Cloud Service Providers (CSPs), cloud native development, containers and orchestration, and Infrastructure
• Outstanding verbal, written and presentation skills with the ability to foster effective partner relationships
• Proven record of successful demonstrations and presentation skills
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts to enable our Partners and/or our Sales organization.
• Contact Center industry experience

Key Responsibilities:

• Manage a team of Partner Solution Consultants, lead and coach the team to develop and nurture relationships with partners, presenting Five9 solutions through live presentations, webinars, and training events.
• The team will jointly present at partner-led events and trade shows
• Vital to this role is driving partner adoption and mindshare amidst a variety of solutions they could otherwise choose
• Measured against the partner's achievement of their program certification and sales targets, and ability to maintain proficiency of the Five9 Technology stack.
• Work closely with Channel Partner RVPs/Directors/Managers to co-sell our Five9 solution into larger and more demanding Enterprise and Strategic companies.
• Must be able to travel regionally, up to 60% at times, providing on-site consulting work with partners in addition to working remotely from your home office.
• Selects, develops, and evaluates personnel to ensure the efficient operation of these functions.
• Manage escalations from Partners, Partner Managers, and Partner SCs within the team.
• Effectively communicate plans, progress, and status to both internal and partner organizations.
• Continually seek opportunities to increase customer satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials in-line with specific …