Manager, Operations Innovation

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary 

Reporting to the Senior Director, Operations Innovation, the Manager, Ops Innovation is responsible for establishing and running operational tests; solution development; result analysis and validation. In addition the role will extend to production and service flow optimization; facilitating cross functional ideation sessions to gather input; stakeholder engagement and communication.  The Manager, Operations Innovation will lead projects and be a subject matter expert as appropriate.  

 

Job Responsibilities and Duties 

• Leads proof of concept work for various innovation workstreams – Test Design, Execution, Analysis  

• Develops and documents procedures for test initiatives 

• Provides design input regarding production & service model enhancements 

• Informs kitchen design changes to maximize productivity and efficiencies 

• Analyzes capacity and capability studies to inform design changes 

• Collaborates with broader Restaurant Excellence Team on Operational and Equipment Testing 

• Represents Operations Innovation function on weekly NSO calls to inform teams of new design prototypes and equipment 

• Support International Operations with new equipment and prototypes 

• Inform the broader team of industry benchmarks and new equipment innovation and prototypes 

• Supports cross functional team projects 

 

 Knowledge, Skills, Abilities 

• Project Management  

• Advanced Operations knowledge  

• P&L  

• Training  

• Developing systems and methods for ideation, prototyping, and production  

• Analytical skills  

• Curiosity  

• Flexibility  

• Communication  

• Collaboration  

• Presentation – Power Point / Excel  

 

 

 Requirements - Education, Experience, Physical, and Competencies 

 

Education Requirements 

Bachelor's Degree 

 

Work Experience 

6-9 years 

 

Supervisory Experience 

2-4 years 

 

Related Experience 

• Project Management  

• Data Analysis  

• Training  

• QSR, Fast Casual, Casual Dining, Hospitality Industry  

 

 

Physical Requirements 

Basic keyboarding or other repetitive motions 

Lifting/pushing objects weighing over 10 lbs. 

30% travel

 

Competencies 

Self-Development & Growth 

Interpersonal Skills & Empathy 

Effective Communication 

Knowing the Business 

Organization & Delegation 

Driving & Delivering Results 

Innovation + Creativity 

Strategic Thinking 

Dealing with Ambiguity 

Managing Complex Decisions + Business Acumen 

Managing Work + Continuous Improvement 

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $93,940.00 - $151,245.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

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