Manager of Supplier Experience

About Kojo

It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.

Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity.

Reporting to the VP of Customer Success, we are hiring a Manager of Supplier Experience. Our Supplier Experience team serves as the primary relationship managers with technical and commercial counterparts from Kojo’s supplier ecosystem.

About the Role

As the leader of Kojo’s Supplier Experience Team, you will own all aspects of the strategy and execution for Kojo’s Supplier Management and Integration program. You are ultimately responsible for the successful integration and adoption of the Kojo platform by hundreds of trade contractor suppliers across North America.

This role will include:

• Working directly with Kojo’s customers and their suppliers to integrate and onboard suppliers and contractors onto Kojo’s Supplier EDI or API integration

• Managing relationships individually and at scale with technical and commercial representatives from Kojo’s supplier ecosystem across North America

• Serving as primary escalation point for both supplier and customer satisfaction with Kojo’s supplier integration solution

• Leading and mentoring a high-performing team of Supplier Integration Managers who are currently managing day to day relationships and integration processes

• Working closely with Kojo’s Product, Engineering, Customer Success and Support teams to identify and advocate for improvements to Kojo’s supplier portal to improve time to value, drive portal adoption, and ensure positive supplier and customer sentiment with Kojo’s supplier integration program

• Proactively enabling suppliers, customers and internal stakeholders on Kojo’s supplier solution through content creation and multi-channel delivery, both individually and at scale

About You

An organized, customer-centric and solution-oriented candidate will thrive in this role! If you’re excited about spearheading the strategy for Kojo’s vendor integration program, come join our team.

What you’ve accomplished:

• 5-10 years working in customer-facing sales or support role for a supplier or distributor to the MEP construction trade contractor business

• Experience with electronic integration between different software/database systems like EDI (electronic data interchange), API (application programming interface), Punchout, etc.

• Excellent written, presentation, and verbal communication skills

• Proven track record of operating autonomously and strategically in an externally-facing role

• Strong project management skills and ability to prioritize and stay on top of multiple projects at once

• Exemplary problem-solving skills

What you care about:

• Innovation: You look for “10x” solutions, You seek to understand the truth behind problems and find solutions to them

• Customer Obsession: You understand that what might be small things to us make a huge difference for them, You seek to understand their pain

• Accountability: You are motivated by having the space to make your best judgments about what should be done and how to do it, You establish clear next steps and do what you say you’ll do

This role is entirely remote for candidates in the US and Canada, with less than 10% travel required. The salary for this position is $110,000-$155,000 (USD/CAD dependent on region), commensurate with experience. See details about compensation ranges below.

Working at Kojo

Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future.

Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers.

Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely.

Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.



Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.