Manager of Medical Practice Strategy & Operations

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes. 

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for an exceptional Manager of Medical Practice Strategy & Operations to become a core member of the rapidly growing clinical strategy & operations team. This role will be critical in building the foundations for scaling Imagen’s medical practice and will be responsible for delivering high-priority daily operations for the medical practice. The ideal candidate will have strong communication skills and the ability to manage multiple work streams simultaneously. The Manager of Medical Practice Strategy & Operations will report to the VP of Medical Services.

Responsibilities:

• Own the daily service delivery for all of our customers by ensuring studies are read in a timely and high-quality manner. 
• Own execution of staffing models and work collaboratively with the business strategy team to ensure proper capacity for forecasted demand.
• Develop and refine processes and procedures to better meet Key Performance Indicators (KPIs) for the medical practice.
• Drive performance management solutions that maximize physician efficiency while maintaining quality.  
• Work cross-functionally with Customer Success leadership to meet or exceed customer expectations for clinical service delivery. 
• Own daily monitoring of study volumes and make strategy adjustments to best meet customer contractual turnaround times. 
• Ensure physician concerns are addressed and resolved in a professional and timely manner and, when appropriate, triaged within the organization. 
• Effectively communicate trends in physician concerns and help drive solutions to address the concerns.
• Partner with the technology and …