Manager Legal Operations

Overview 

The Legal Operations Manager will work closely with the General Counsel, Vice President of Legal and other business partners within the company to achieve the department’s strategic goals.  Primary responsibilities include creating, implementing and sustaining processes and procedures to improve efficiency and effectiveness of the legal department and control costs. 

Responsibilities 

• Legal Technology:
  • Day-to-day oversight of legal department tools such as Legal Tracker, SharePoint, and OpenText, and identifying improvements to workflow, intake and reporting, to drive efficiencies and cost-savings for the department 
  • Manage integration of e-billing
  • Manage data reporting and identify trends and efficiency optimization
  • Identify and recommend technology improvements to optimize processes where feasible and cost-effective
  • Manage service of process and the Legal Department’s relationship with the Company’s registered agent
     
• Budgeting & Financial Management Support:
  • Partner with senior team members to develop and report on operational and substantive metrics for the legal department, including providing day-to-day advice on legal budget and spend management and monthly accrual reporting
  • Act as liaison between the Legal Department and Finance with respect to invoicing, budgeting and accruals
  • Manage financial reporting on monthly, quarterly and annual basis
     
• Outside Counsel & Vendor Management:
  • Develop and implement processes and procedures to manage outside counsel usage and spend
  • Manage administrative aspects of outside counsel and vendor relationships including onboarding, invoicing and accrual submission
  • Manage day-to-day administration of Legal Tracker, including matter management, invoice approval and timekeeper rate negotiation
     
• Project & Process Management:
  • Assist with and manage a variety of Legal team needs and initiatives including defining project scope, monitoring timelines and deliverables
  • Support Legal Department with document collection, execution of legal agreements and record retention
  • Support Legal Department with E-Discovery including hold administration, data management and reporting to IT
  • Develop and maintain databases for the Legal team, including software and process inventories and internal knowledge sharing material
  • Proactively identify new policy and process changes based on new laws and regulations
     
•  Legal Training Program:
  • Partner with Human Resources on the creation and rollout of new employee training programs

Qualifications 

• Bachelor’s degree preferred with a minimum of 7 years experience in a paralegal or legal operations role in a law firm or in-house legal department, or equivalent combination of education, training and experience
• Detail oriented
• Ability to communicate effectively both verbally & written
• Proven ability and willingness to keep sensitive information confidential
• Ability to function with minimal supervision and make decisions in coordination with counsel and/or business partners
• Financial acumen, negotiation and legal pricing experience
• Experience with legal matter management and e-billing systems, and proficiency with Microsoft Office Suite
• Experience with legal filings, deadlines, and research

About Foundever 

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021 

• Gold Stevie Award Winner for Great Employers 

• We foster an exciting culture of creativity, connection, and commitment. 

Read more about our culture: Foundever Stories. 

Our Perks 

• Competitive salaries, benefits, 401K contribution matching and paid time off. 

• Onsite and remote work at home available (depending on the market). 

• Growth opportunities through various development programs. 

• Employee discounts. 

• Excellent work culture. 

Salary Range 

The base pay for this position in the United States is $90,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements  

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.