Manager, Knowledge Management

Hi, we're Oscar. We're hiring a Manager, Knowledge Management to join our Knowledge Management team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will focus on capturing, managing, and promoting the use of data, information, and knowledge across various business functions. In addition, it will include the tactical execution of short- and long-term program objectives through the coordination of activities and individuals with a direct responsibility for results, including costs, operational methods, monitoring, reporting, and overall regulatory compliance and efficacy of the programs. The manager will also provide mentorship, guidance, and career development opportunities to their direct reports.

You will report to the Director, Operational Excellence.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $103,200 - $135,450 per year. The base pay for this role in all other locations is: $92,880 - $121,905 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Assist in the development, maintenance, and continuous improvement of Knowledge Management (KM) Program including system migrations, systems maintenance, fostering continuous systems and program improvement, data integrity and User Experience (UX)
• Collaborate with internal and cross-functional teams to capture and integrate their data, information, and knowledge into the KM system 
• Manage projects including schedule, budget, logistics, and resource planning 
• Evaluate performance metrics against project deliverables, particularly focusing on improving content quality adherence
• Own the oversight, mentorship, and development of a team of colleagues
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• 4+ years of experience in project management
• 4+ years of experience with process improvement, workflow design, and program development
• 3+ years of experience managing cross-functional projects with timelines
• 2+ years of experience establishing partnerships with operational teams
• 2+ years of experience managing people and developing teams
• 2+ years of experience utilizing advanced data analytics to make decisions and drive improvements

Bonus Points

• CCMS and/or KMS work experience, including exposure or expertise in Technical Writing 
• Experience with communicating and presenting complex information in a digestible format for a variety of audiences
• Process Improvement/CI experience (Lean Six Sigma Green Belt or higher)
• Bachelor's degree

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.