Manager, ITOM Platform (ServiceNow)

The Manager, Infrastructure Products (ITOM) must possess a deep knowledge of Assurant systems, applications and infrastructure and will work closely with application, platform, and technology owners to ensure accurate and complete data in the CMDB and optimized ITOM processes.  This person must also demonstrate an aptitude for ITOM technology and be able to drive continuous maturity in support of business needs and strategy.  The person in this role is engaged frequently in highly visible initiatives and activities, including reliability, disaster recovery, audit and compliance.  The ability to communicate effectively at all levels of the organization is a key success factor for this leader.

The working manager of the ITOM platform will serve as both the leader for the team of Assurant engineers but will also lead the execution of the strategy and vision for this technology to ensure Assurant is realizing the value of its investment and aligned to organizational needs.

The ServiceNow platform provides critical services to the organization, especially for IT Operations Management.  The ITOM product is comprised of the CMDB discovery technology, service maps of business applications, and alerting and event management for our monitoring systems.  Not only does ITOM play a central role in operations, but the CMDB is relied on heavily for compliance/audit, security, reliability and asset management.

What are the requirements needed for this position?

• 5+ years of ServiceNow technical experience

• 3+ years of managing or leading people is desired

• Experience with CMDB is highly desired

• Experience defining and developing product roadmaps

What other skill or experience would be useful in this role? 

• Bachelor’s degree in technology discipline

• Professional certifications

• Developing a product catalog of services 

• Configuring, developing, recommending system changes and implementing policies around IT Service Management

• Developing technical knowledge documentation and presenting to technical associates

• Mentoring and coaching staff to stay aligned with long-term strategic goals

• Facilitating presentations, meetings, and discussions to all levels of the organization

• Proficiency with the Microsoft office suite of tools

• Proficient with building relationships, and collaborating across and extended enterprise (employee, partners, and customers)

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.