Manager II, Safety-Escalation Operations

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

What you’ll do:

• Manage the Escalation Operations team, developing and maintaining policies and procedures for this growing program of work, ensuring the team prioritizes user and platform safety, while driving scalable outcomes for operational teams.
• Lead a team of high level policy generalists who respond to escalations efficiently and effectively within Pinterest’s Community Guidelines. 
• Autonomously leverage internal tooling to investigate issues. 
• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on best practices to mitigate and resolve escalations. 
• Own resolution of high priority escalations through multiple channels. 
• Develop subject matter expertise in all Pinterest policies. Make decisions in nuanced cases and influence others to take action.
• Share rotating weekend, off-hour, and holiday coverage responsibilities.
• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being. 
• Work closely with Pinterest’s legal, product, and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps. 
• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information. 
• Embrace ambiguity and change and drive a track record of success for the team.
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