Manager, Engineering, Client

Job ID: 264804
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

Your role at Sephora

As our Manager, Client Engineering, reporting to Sephora’s Director, Infrastructure and Client Engineering this role provides technical leadership to drive strategic vision for the Enterprise Client Engineering team. This role is crucial in ensuring our employees have the tools and technologies they need to be productive and successful. Work collaboratively to execute business priorities with cross functional business and technology partners. The ideal candidate should be a highly qualified technical leader with substantial experience in designing, engineering, managing, supporting, and continuously improving Client Engineering -owned Platforms, Services, and Applications.

They will have relevant leadership and people management experience within a large, complex managed technology services organization and be responsible for all aspects of Technical Design, Engineering, Scalability, Supportability, and Security of our Client Engineering solutions in addition to Level 3 support in partnership with stakeholders and direct reports.

Responsibilities:

-Identify, Define, and Improve Platforms and Services:

• Continuously improve the functionality, stability, scalability, and security of our Client Engineering Platforms and Services.

• Implement and maintain a process structure aligned to global standards that meets business needs while balancing compliance with risk and cost.
• Plan objectives for the team to achieve company/team goals by working with product owners, stakeholders, and the engineering teams to prioritize and plan improvements to our tools while balancing technical enhancements, tech debt management, automation opportunities, and new feature development.

-Technical Expertise and Mentorship:

• Provide hands-on technical expertise, guidance, and mentorship to the technologies, platforms, and engineers in your area of responsibility.
• Directly manage a talented team of Client Engineers, including technical leadership/guidance, assigning and reviewing work, setting and adjusting priorities, and evaluating work performance.
• Manage geographically distributed teams to deliver products, platforms, and services with high quality and within the stipulated budget.

-Collaboration and Roadmap Execution:

• Collaborate with key executives and technology stakeholders to create and execute the technology roadmap, balancing competing interests and needs across the organization to arrive at a clear vision.
• Act as the escalation point for Client Engineering Delivery and Production issues.

-Security and Compliance:

• Ensure the security and compliance of end-user systems and data.
• Implement and maintain security policies and procedures.
• Conduct regular security audits and assessments.

-Continual Improvement and Process Maturity:

• Own continual improvement and ongoing process maturity of your engineering deliverables through regular reviews of business needs, process, tools, trend analysis, metrics reporting, and regular engagement with stakeholders.

-KPIs, Metrics, and Reporting:

• Develop KPIs, metrics, and reporting to communicate the status of the engineering delivery life cycle, overall systems health, stability, compliance, service levels, and product backlogs for internal stakeholders and executives.

We're excited about you if you have:

• 8+ years progressively responsible engineering experience
• 3+ years managing globally distributed high performing teams

• 8+ years hands-on engineering and expert level understanding within the following technologies:

  · Collaboration Tools: Microsoft 365 Platform & Apps: Teams, Office, SharePoint, LucidCharts

  · Data Management and Analysis: PowerBI, Box, SmartSheets.

  · Cloud and Security: Azure AD, Active Directory, Group Policy, IdentityNow, Okta, Secret Server, InTune.

  · OS and Application Management: Microsoft Configuration Manager, Workspace One, Avalanche, JAMF, Druva, BIT9, OS Management, Application Management (Windows/macOS/iOS/Android).

  · Automation and Scripting: PowerShell, Python.

  · Project Management: Knowledge in Project Management methodologies and tools.
• 3+ years people leader in a manager (or above) role in Enterprise / Infrastructure Engineering role
• Strong track record of hiring stellar engineers and contributing to their career growth
• Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff
• Influence and inform resources and partners whom you do not directly manage and communicate effectively to get alignment on requirements and decisions 
• Nimble skillset and flexible with regards to changing priorities & business need
• Demonstrated ability to develop strong alliances with those outside of your immediate organization

The annual base salary range for this position is $156,150.00 - $173,500.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.