Manager, Deal Desk Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for a Manager of Deal Desk Operations to support our growing Revenue Effectiveness Team here at Spring Health! This individual will lead the Deal Desk function within the Revenue org, reporting directly to the Sr Director of Revenue Effectiveness. This role is responsible for providing direct support & guidance to the Sales and Customer Success Teams in all commercial aspects of deals with existing and prospective customers. This individual will need to be an expert in cross-functional leadership, able to partner with different teams within the business including Sales, Customer Success, Product, Finance, and Legal to deliver high impact deal solutions that drive value for our customers and protect margin and delivery requirements for Spring Health. 

What you’ll be doing:

• Lead Deal Desk Operations for both existing & prospective customers, with direct responsibility for ensuring all deals are structured within the parameters set in our Pricing & Packaging guidelines 
• Drive the Deal Desk workflow process, ensuring cross-functional stakeholders are included, informed, and empowered to make decisions - while removing roadblocks to ensure turnaround time KPIs can be met
• Build and maintain a deal calculator that effectively models various deal criteria, to include the gross margin impact of various concessions and across the span of a contract. Confirm deal calculations received from the field are correct, and support custom modeling as necessary
• Serve as a senior advisor to AEs and CSMs for deal economics, developing strategic plans for how to position pricing & packaging to prospects and customers that balance the …