Manager, Customer Success

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

About iSpot

iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, enhance media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results.

About You

You’re a people-person with 5 - 10 years of experience in working in a client-facing role with mid to senior level personnel. You’re comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.

You are

• A proactive communicator: You are extremely responsive and effective with both written and verbal communication
• Highly organized and detail oriented: You pay close attention to textual detail while processing information
• A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
• An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
• A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
• Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve

What You’ll Do

You will work with a dedicated team on assigned client accounts providing day-to-day strategic guidance and support across iSpot’s product suite.

• Evaluation and analysis of adoption of modules/services:
  • What is or is not being used?
  • What frequency is the client accessing?
  • Who are the power users on the account?
• Position new opportunities/products with client team and run demos with customized positioning to meet clients pain points
• Manage contracting and the renewal process for your book …