Manager, Customer Collections

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Customer Collections joining our CX team.

What you bring

• Analytical and critical thinking
• Verbal and written communication skills
• People management and interpersonal skills
• trust- and team-building abilities
• negotiation skills
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Manage a staff of 6-8 FTE
• Manage team through budget/business plans with oversight responsibility to department objectives.
• Provide operating procedure development, including staff training on procedures, processes and tools, utilise to achieve organisational goals.
• Solicit payments via ACH, credit card, bank wire and/or checks over the phone.
• Establish and implement a balance commission structure for collection staff ensuring optimal performance in revenue collect and delinquency rate of portfolio.
• Credit and collection duties to maintain appropriate collection levels.
• Total alignment with the CSM and Finance team to achieve common goals
• Handle collection work out accounts which are deemed higher risk including those leading to law suits and all bankruptcy filings.
• Train newly hire customer collections specialists to ensure compliance.
• Monitoring and managing delinquent accounts and notifying all relevant parties
• Coordinating payments closely with the accounts receivable (AR) department
• Working to ensure that payments are sent, received and processed on time
• Supporting reporting requirements of the billing or credit department
• Managing, mentoring and supervising other members of the collection team, if applicable

Practicals

• You'll report to: Senior Manager, Customer Collections
• Direct reports: 5-6 direct reports
• Team: CX - Customer Collections
• Location: For this position we welcome everyone to apply that are based in EMEA or LATAM. 
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $35.500 to $79.900. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with Senior Manager, Customer Collections
3. Interview with Senior Director of CX Business Operations
4. Interview with team members (no managers present) - Optional 
5. Prior employment verification check 

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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