Manager, Client Services

Company Description

Merkle | Cardinal Path empowers brands to maximize their data and activate against it to pursue our goals. Our passionate experts are an extension of our clients' teams, applying their knowledge to help brands maximize media and technology on the path toward digital transformation.

Job Description

The Manager of Client Services will provide strategic oversight and revenue growth on a book of client businesses. The optimal candidate will have an expertise in digital media principles and apply them to defining, planning and executing against a client’s objectives. A successful Manager must be an effective communicator and possess the ability to guide direct reports to execute against similar responsibilities. They must be comfortable mining for new revenue opportunities and developing a plan for bringing those opportunities to fruition. They must possess excellent active listening skills to understand client needs and translate those needs to business opportunities. 

• Within a set of clients, oversees and guides staffing, strategy, quality of work, and budgeting; clearly identifies and communicates the clients’ business strategy and needs cross-functionally within Cardinal Path. 
• Supports the creation and execution of Analytics Plans that drive actions and outcomes to grow clients’ business. Creates and maintains solid client relationships, with a focus on strategy development, report delivery, and client communication. 
• Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business. 
• Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business. 
• Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction. 
• Supports the Client Services team to ensure quality execution that drives toward clients’ business objectives and key metrics. Evaluates performance, challenges, and opportunities with their redirect report(s) to ensure client goals are met or exceeded. 
• Works with a cross-functional Cardinal Path team to execute work plans, meet plan deadlines, customer expectations and program milestones. 
• Enhances staff accomplishments and competencies by planning delivery of solutions; answers technical and procedural questions for less experienced team members and works to improve internal processes when/where necessary. 
• Promotes the mission and values of the organization both internally and externally. 
• Support the training of other team members while creating a thriving environment of learning. 

Qualifications

• Bachelor’s degree in marketing, advertising, communications, engineering, mathematics or statistics.  
• 6-8 years of work experience with large digital media engagements. 
• A solid understanding of media strategies and Google platform knowledge as well as digital tactics that can be employed. 
• Proven experience working with large or multi-workstream accounts; including case studies highlighting the growth of accounts that have been managed. 
• Experience managing profitable budgets, meeting deadlines and managing direct reports. 
• Experience working with international client accounts a plus. 
• Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations. Excellent storyteller. 
• Team player: shares what they know, and is comfortable seeking out information to close knowledge gaps of their own. No egos. 
• Ability to travel moderately within North America and internationally as and when required.

Additional Information

The anticipated salary range for this position is $69,000 - $110,400. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.