Manager, Claims - Commercial Casualty (Construction Specialty)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.

What You Can Expect: This position will lead a team of claims adjusters, focused on CL Construction (non-litigated). This leader will provide support and training on best practices for associates to ensure they are providing best in class customer service to Nationwide members.

The ideal candidate will have:

• Strong Commercial Casualty claims experience highly preferred

• Strong people leadership experience highly preferred

• Contractual / risk transfer analysis experience highly preferred

• Construction experience is preferred

• ESS knowledge (not experience) is a plus

(Internal use only) Compensation Band: G4

Job Description Summary

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Manager, we’ll count on you to promote and provide exemplary customer service. You’ll manage the analysis, review and adjustment of commercial casualty claims requiring investigation, liability evaluation and negotiation. You’ll also manage the activities of defense counsel to expedite settlement and to control average loss cost and litigation expenses. You’ll be responsible for the disposition of claims according to your prescribed authority. You’ll have opportunities to provide advice and counsel to claims personnel.

Job Description

Key Responsibilities:

• Manages commercial casualty claims from inception to conclusion. Manages the settlement of all claims and lawsuits within a designated area of responsibility.

• Plans and executes all schedules necessary to promptly and effectively apply best claims practices to conclude all assigned cases according to company guidelines. Adheres to high standards of professional conduct while delivering superior claims service.

• Manages reserve process to ensure reserve adequacy. Approves special reserves as necessary.

• Conducts on-site field investigations of reported commercial claims.

• Maintains current knowledge of all insurance lines; court decisions …