Manager, Accounts Receivable

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Accounts Receivable Manager will play a crucial role in shaping and optimizing our accounts receivable processes to support our rapid growth. The ideal candidate will thrive in a startup environment, exhibit strong problem-solving skills, and have a passion for building scalable and efficient financial processes.

What you’ll be doing:

1. Team Leadership:
• Lead, and mentor a high-performing AR team.
• Conduct regular team meetings and performance reviews.
• Foster a collaborative and positive work environment.
2. Accounts Receivable Management:
• Oversee the day-to-day operations of the AR department, including invoicing, collections, cash applications, and AR reporting to management.
• Ensure accurate and timely processing of invoices and receipts.
• Monitor AR aging reports and collaborate with our customer success team to implement strategies to reduce aged balances
3. Process Improvement:
• Design and implement scalable AR processes to support the company’s rapid growth..
• Continuously assess and refine AR workflows to improve efficiency and accuracy.
• Collaborate with other business stakeholders to develop or refine AR workflow and processes.
4. Customer Relations:
• Maintain strong relationships with customers to facilitate prompt payment and resolution of any billing issues.
• Handle escalated customer inquiries and disputes professionally and promptly.
• Collaborate with sales and customer success teams to address and resolve customer concerns.
5. Financial Reporting:
• Prepare and analyze AR reports, including aging reports, collection forecasts, and cash flow projections.
• Present AR metrics and trends to senior management.
• Ensure compliance with company policies and accounting standards.
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