Managed Services Specialist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Managed Services Specialist will join a world-class Enablement team based primarily in the Austin office who manage the ongoing success of clients across multiple verticals in which Punchh has customers. The Managed Services Specialist will be responsible for managing marketing initiative deployment to deliver ROI and program success for many of our premier clients. The Managed Services Specialist works closely with the client and other Customer Success team members to deploy and analyze customer marketing efforts. By combining exceptional skills in communication and marketing strategy with in-depth product knowledge, the Managed Services Specialist will be a key element in the client journey with Punchh.

Position Location:

Austin, TX, Hybrid.

Reports To: 

Team Lead, Managed Services

What We’re Looking For:

Requirements:

•  1+ years of client account management experience in B2B SaaS companies in the marketing, CRM or ecommerce platform industry, or digital marketing agency or digitally focused B2C marketing teams.

• 1+ years experience in marketing or a business function for a large enterprise brand preferably in restaurants, retail, or health & beauty

• Impeccable verbal, written communication, presentation, and articulation skills with attention to detail

• Experience in marketing or a business function for a large enterprise brand preferably in restaurants, retail, or health & beauty

• Natural relationship and rapport builder - the ideal candidate has empathy for the client, can “read a room” and immediately glean cues that help to solidify the client engagement.

• Strong time management skills and the ability to respond well to time pressures and deadlines.

• Ability to prioritize and triage competing priorities and maintain focus on the successful delivery of client initiatives in a commercial SaaS software delivery environment.

• Highly analytical and data-driven, but also a creative problem solver and innovator. A solution-finder mentality, strong problem-solving skills.

• Proficiency with Windows/MacOS, Google Suite, Excel (medium to advanced Excel skill is a strong preference), task management tools, and experience working with SaaS based tools and products.

• Collegial, high energy, thoughtful and persistent personality

• Entrepreneurial, creative, resourceful, self-starter in a fast-paced environment.

• Embraces a strong sense of accountability and ownership

• Bachelor’s degree in Business or Marketing from an accredited institution

Unleash your potential: What you will be doing and owning:

• Interface with clients to clearly identify requirements of marketing campaigns and target segments to then spearhead campaign deployments.

• Execute client marketing strategy within the Punchh platform to drive successful program results

• Provide meaningful analysis to influence client campaign strategy

• Gain expert knowledge of the Punchh platform to provide clear written guidance and instructions to customers on how to use each feature

• Proactively anticipate and understand the client’s needs in order to identify and uncover potential strategic opportunities.

• Maintain and actively update incoming campaign execution requests.

• Where required, adopt flexible work time schedules and as required, be flexible to addressing critical after-hours customer issues.

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Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.