Managed Services Engineer| Microsoft Support (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

About the Role:

The Managed Services Engineer| Microsoft Support representative will provide comprehensive support for the client's Microsoft environment, ensuring the stability, security, and performance of systems. The role involves performing routine maintenance, system upgrades, configuration, vulnerability remediation, and break/fix services for both on-premises and cloud-based infrastructure. Additionally, the specialist will support various client applications, perform remote installations, and assist in optimizing infrastructure operations.

Key tasks include system recovery, platform updates, policy management, and scheduled/emergency server reboots, all while adhering to best practices and service-level agreements.

 

What You’ll Do:

• Microsoft Infrastructure Management: Support and maintain client environments, including Microsoft 365, Windows Server, Active Directory, Azure Entra ID, SQL, and Exchange.
• Systems Maintenance & Security: Perform routine system updates, configuration, and patch management to ensure stability, security, and compliance with OEM best practices.
• Break/Fix Support: Troubleshoot and resolve hardware/software failures, system recovery, and database failover issues.
• Application Support: Install, configure, and support key client applications like Microsoft 365, SharePoint, Salesforce, antivirus software, ERP systems, and financial applications.
• Performance Optimization: Analyze and improve infrastructure performance, focusing on critical pain points and implementing best practices.
• Remote Installations: Facilitate remote deployments of client applications using tools like Microsoft Intune/AutoPilot and Active Directory group policies.
• System Upgrades: Ensure platforms meet compliance and feature enhancement requirements by managing and executing upgrade processes.
• Policy Management: Manage, analyze, and update system policies to ensure optimal environment performance.

 

Qualifications & Interests:

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 3-5 years of experience supporting Microsoft environments (Microsoft 365, Windows Server, Azure, Active Directory, SQL, and Exchange).
• Strong troubleshooting and system administration skills in on-premises and cloud infrastructures
• Proficiency with Microsoft Intune/AutoPilot, Active Directory Group Policies, and security protocols.
• Relevant certifications (e.g., Azure Administrator, MCSA, Microsoft 365 Certified) preferred
• Excellent problem-solving, communication, and remote work skills
• ITIL or CompTIA Network+/Security+ certifications are a plus

 

The Perks:

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

 

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.Estimated Pay Range$54,200—$78,700 USD

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

 

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

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