Loss Mitigation Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Specialist plays an important role in the organization by performing a number of activities directly related to the company’s Loss Mitigation functions. This role is primarily responsible, under moderate supervision, for ensuring that titles are clear, and endorsements are obtained after FHA/VA loan modifications are finalized. This role prepares subordination Agreements naming Guild Mortgage as the first position lien holder on Title Reports and works within required timelines and in compliance with investor guidelines and National Servicing Standards.

Essential Functions

• Order date downs and/or title endorsements for modifications.
• Contact borrower to obtain and clarify information and documentation related to liens and judgments.
• Contact lien holders to obtain subordination requirements.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Follow up on outstanding issues to ensure decision process is completed in a timely manner and in accordance with regulations and guidelines.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and as promised.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in system.
• Enter and upload documents to internal systems and FHA/VA websites to obtain review and approval for loan modifications.
• Request, review, and authorize payment of title company invoices.
• Prepare Subordination Agreements.
• Overnight Loan Modification Agreements to title companies for recording.
• Follow up on Modification Agreements to make sure they have been recorded with the county recorder’s office.
• Track receipt of signed loan modifications and explain loan modification terms to borrowers.
• Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Participate in activities and projects designed to improve business performance.
• Assist with internal and external audit requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent, along with 1+ year(s) …