Life Insurance Service Coordinator (Hybrid NYC)

Who We Are 

Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.  

The Service Coordinator supports multiple partners in the client service process. This role must provide superior client service by identifying client’s needs and executing requests to completion. Effectively communicating with all parties throughout the process. This is a full-time role that offers the flexibility of a hybrid schedule, allowing you to work from our New York City office for 3 days a week and work from home for the remaining 2 days.

Key Responsibilities: 

Premium Retention

• Takes a proactive lead on conserving the Relationship Manager’s existing block of business by locating notifying clients via phone or email of overdue insurance premiums.
• Tracks all attempts and progress in MOSAIC and keeps the Relationship Manager and Client Service Associate informed of problematic cases.
• Interacts on a daily basis with clients, Relationship Managers, Client Service Associates and internal MM departments to ensure proper and timely execution of client requests.
• Informs clients on various payment options (i.e. credit card, ACH drafts, MM phone application, MM website) as well as where to mail in payments.
• Facilitates transactions (i.e. credit card, ACH drafts, duplicate bill requests).
• Researches and follows through on a variety of information requests and assist with problem resolution.
• Identifies potential new sales opportunities through premium retention communications with clients.

Client Service

• Processes all insurance policy service requests, including address, beneficiary/ownership changes, premium mode changes, Values, Loans & Disbursement requests, and dividend option changes
• Runs inforce illustrations and creates one pager …