Legal Collections Associate - Remote

Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

What you will do for C&F:

• Engage in direct collection efforts regarding balances referred to internal Legal Collections unit via phone and email.
• Negotiate installment plans within unit guidelines to help resolve the balance.
• Facilitate actual audits for estimated audits referred to unit.
• Obtain dispute details for on referred balances.
• Refer any settlement offers to management for review and approval.
• Assist as needed on an ad hoc basis

What you will bring to C&F:

• 1-3 years of direct Business to Business collections experience.  
• Bachelor’s degree required.
• Working knowledge of collection techniques and of collections.
• Excellent customer service and issue resolution skills necessary to work with both internal and external customers.
• Excellent communication skills including the ability to interact with various levels of the organization. Must have a collaborative approach to developing relationships with stakeholders.
• Strong critical thinking and analytical skills.
• Strong phone skills.
• Working knowledge of Microsoft office – Word, Excel & Outlook and of SharePoint.
• Experience with Majesco billing system a plus.
• Understanding of basic commercial insurance. 
• Strong negotiating skills.

What C&F will bring to you

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond …