Learning Experience Designer, World Wide Selling Partner Support - Risk Training
US, Virtual
Customer Trust (CT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
This role supports the Buyer Risk Prevention (BRP) organization under CT, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).
Responsibilities:
- Design and develop learning solutions and programs applying adult learning principles and systematic.
- Instructional design to create learning content that best fits the needs of the learner and business.
- Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently.
- Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
- Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content.
- Manage and execute curriculum maintenance review and implementations cycles.
- Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply
This role supports the Buyer Risk Prevention (BRP) organization under CT, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).
Responsibilities:
- Design and develop learning solutions and programs applying adult learning principles and systematic.
- Instructional design to create learning content that best fits the needs of the learner and business.
- Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently.
- Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
- Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content.
- Manage and execute curriculum maintenance review and implementations cycles.
- Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply
Job Profile
Benefits/PerksDiverse and inclusive workplace Equal opportunity employer Equity Medical Other benefits Sign-on payments Total compensation package
Tasks- Collaborate
- Collaborate with stakeholders
- Communicate effectively
- Conduct analysis
- Design learning solutions
- Leadership
- Maintain curriculum
- Manage projects
- Process Improvement
- Project management
- Stakeholder management
- Training
Adult Learning Principles Analysis Compliance Curriculum Development Customer service Data analysis Design Evaluation Excel Implementation Instructional Design Leadership Metrics Operations Process Improvement Project Management SQL Stakeholder management Training
Experience3 years
Education
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in Asia/Pacific
Remote Jobs in South America
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Marketing Manager Jobs
Remote Sales Rep Jobs
Remote Engineer I Jobs
Remote Program Manager Jobs
Remote Sales Representative Jobs
Remote Data Scientist Jobs
Remote Advisor Jobs
Remote Clinical Jobs
Remote Pathologist Jobs
Remote Speech Language Pathologist Jobs
Remote Customer Success Jobs
Remote Technician Jobs
Remote Sales Manager Jobs
Remote Growth Jobs
Remote Therapist Jobs
Remote Finance Jobs
Remote Mobile Jobs
Remote Customer Service Jobs
Remote Expert Jobs
Remote Machine Learning Jobs
Remote Jobs with GBP > 100K in Salary
Remote Jobs with CAD > 140K in Salary
Remote Jobs with CAD > 160K in Salary
Remote Jobs with GBP > 120K in Salary
Remote Jobs with PLN > 40K in Salary
Remote Jobs with PLN > 80K in Salary
Remote Jobs with PLN > 100K in Salary
Remote Jobs with PLN > 60K in Salary
Remote Jobs with PLN > 120K in Salary
Remote Jobs with CAD > 180K in Salary
Remote Jobs with EUR > 120K in Salary
Remote Jobs with PLN > 140K in Salary
Remote Jobs with PLN > 160K in Salary
Remote Jobs with PLN > 180K in Salary
Remote Jobs with GBP > 140K in Salary
Remote Jobs with ₱ > 40K in Salary
Remote Jobs with PLN > 200K in Salary
Remote Jobs with PLN > 220K in Salary
Remote Jobs with CAD > 200K in Salary
Remote Jobs with JPY > 300K in Salary