Lead Technical Writer

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Lead Technical Writer to join our ever-evolving Payrix team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

At Payrix, we are a global team of passionate client-facing, financial services, and technology experts. We provide vertical software companies with an all-in-one platform and white-label implementation approach to capitalize on the opportunities for growth, innovation, and transformation within embedded payments.

What you’ll own:

• Evaluate current documentation for accuracy, effectiveness, and relevance.

• Handle incoming assignments and take on or delegate the ones that don’t fit neatly into any category, through consultations with your manager.

• Reach out to gather all the information needed for the writing team’s success, with your manager’s guidance and direction, across multiple departments.

• Along with your manager and other writers, interact with customer-facing teams to understand customer needs and pain points.

• Develop documentation plans and optimize content for cloud, mobile, and search engines.

• Provide feedback on features, functionality, and UI/UX.

• Align with Product and Engineering to prioritize and match content with upcoming releases.

• Follow style guidelines and maintain high standards for your content while welcoming feedback and sharing writing style and tone updates with the rest of the writing team.

• Create engaging diagrams and other content to explain concepts and workflows; convert some diagrams to animations; create useful videos as well.

• Build relationships across the organization and leverage those relationships for the benefit of users and for Worldpay/Payrix revenue, with direction and guidance from your manager.

• Be creative, focused, and forward thinking to help make our documentation the best in the field!

What you bring:

• 10+ years of Technical Writing experience.

• A member of a successful technical writing department as a lead or senior technical writer.

• Team focus, cross-team cooperation; success orientation; customer joy.

• Support of minimalistic approach to documentation: clean and simple initial instructions that enable the user to dig deeper as needed.

• Training as a technical writer, with lead experience, with the ability to evaluate content on accuracy, usability, and relevance, and current or outdated status.

• Bachelor's degree in a relevant field; ideally, an MA degree in Technical Writing/Documentation.

• Ability to create content from scratch as well as dramatically improve existing documentation.

• Understanding of API usage, functionality, and code details.

• Familiar with coding languages, such as YAML, JSON, JavaScript, and python as well as OpenAI/Swagger familiarity

• Proven ability to deliver high-quality documentation directly without missing a single milestone & deadline; ideally experienced with Agile methodology.

• Strong organizational and communication skills.

• Experience with workflows and tools used by engineering, operations, and product teams.

• Ability to thrive in a fast-paced, startup-style environment.

• Familiarity with web technologies and content creation tools.

• Strong background in financial software solutions, financial apps, and SaaS.

• Positive team attitude and problem-solving skills.

• Experience with Agile development and tools such as Confluence and Jira.

• Experience using CCMS tools, taxonomy, content variables, SEO, data analytics, and other key tools to guarantee success.

• Experience interacting with users, customers, partners, support agents, and stakeholders to build the most important documentation with the most accurate content, delivered on-time, every time.

Desired Experience (not required):

• Comfortable with REST and Java APIs, Git, Agile, Confluence, and tools such as Jira.

• Write using XML/DITA, Markdown, minimalism, and so on.

• Use of HTTP clients like Postman to test API queries.

• Familiarity with API-focused documentation tools such as ReadMe and APIMatic.

• Familiarity with code examples in languages like Java, JavaScript, JSON, YAML, PHP, and Ruby.

• Know your way around HTML, CSS, Markdown, Git, and support systems like Zendesk.

• Have some knowledge of databases like Postgres, MySQL, noSQL, or MongoDB.

• Familiar with CI/CD models for DevOps as well as data analysis tools like Google Analytics and Tableau.

• Engage with various stakeholders across the company, customers, and open-source communities.

• Understand project management, and team management concepts.

• Experience and understanding of standard documentation tools such as Document360, Confluence, Madcap Flare, Paligo, and others.

Worldpay perks - what we’ll bring for you:

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer:

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $102,560.00 - $172,280.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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