Lead ServiceNow Practice Architect (Remote)

Nationwide Remote Office (US99)

*We are open to supporting 100% remote work anywhere within the U.S.*

As the Lead ServiceNow Practice Architect, you serve as the technical leader in the organization. You will shape the solutions we deliver, co-create our go-to-market strategy, drive innovation in ServiceNow solutions, and ensure the growth of our people and our business. This role combines an exceptional depth of technical expertise with visionary leadership, influencing the development of cutting-edge ServiceNow solutions, fostering knowledge-sharing, and engaging in thought leadership within the ServiceNow community.

Your responsibilities include:

  • Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow license sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. This may involve interacting with both technical and non-technical stakeholders. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution, including implementation plans, timelines, and cost estimates, and ensure that the proposed solutions address all the specific requirements outlined in the solicitation documents.

  • Innovation: Serve as the unequivocal expert in our Practice’s strategic initiatives. Lead the design and development of innovative ServiceNow solutions that align with ICF’s go-to-market strategy. Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space.

  • Talent Management: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Lead the mentorship program for all technical practitioners and the corps of ServiceNow architects in growth and thought leadership.

  • Delivery Excellence: Design the implementation framework and plans to ensure repeatable, quality, delivery; and support marketing and sales go-to-market strategies. Identify new methodologies, technologies, and best practices to institute within the Practice’s delivery methodology. Ensure practice-wide understanding and adherence to these new concepts, procedures, and best practices.

10% - potential travel to client locations

Required Experiences and Certifications

12 or more years of experience implementing or architecting ServiceNow and similar SaaS solutions.

ServiceNow Certified Technical Architect or Certified Master Architect

US Citizenship is required (required by the federal government for this position).

Certified in one or more additional mainline certifications, with preference for the following:

  • Certified System Administrator

  • Certified Application Developer

  • Certified Implementation Specialist (CIS) – Human Resources

  • CIS – Customer Service Management

  • CIS – IT Service Management

  • CIS – Discovery

  • CIS – Service Mapping

  • CIS – Strategic Portfolio Management

  • CIS – Application Portfolio Management

  • CIS – Software Asset Management

  • CIS – Hardware Asset Management

Valuable Skills for this Role

The ideal candidate will also have:

  • Certification in one or more mainline certifications, with preference for the following:

    • Certified System Administrator

    • Certified Application Developer

    • Certified Implementation Specialist (CIS) – Human Resources

    • CIS – Customer Service Management

    • CIS – IT Service Management

    • CIS – Discovery

    • CIS – Service Mapping

    • CIS – Strategic Portfolio Management

    • CIS – Application Portfolio Management

    • CIS – Software Asset Management

    • CIS – Hardware Asset Management

  • Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.

  • Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

  • Excellence in designing and leading complex solutions and integrations

  • Excellent understanding of system architecture and design principles.

  • Excellent technical leadership skills and a hunger to take on additional responsibilities.

  • Excellent written and oral communication skills to deliver technical solutions simply and succinctly.

  • Exceptional problem-solving and critical-thinking abilities

  • Excellent communication, presentation, and stakeholder management skills

  • Exceptional understanding of ServiceNow best practices and industry trends

  • Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.







Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$136,141.00 - $231,440.00

Nationwide Remote Office (US99) Apply

Job Profile


United States


Equal opportunity employer Inclusive workplace Reasonable accommodations


Architecture Asset management Best Practices Business Communication Conflict Resolution Customer service Delivery excellence Design Development Discovery Go Government Human Resources Implementation Innovation IT Leadership Management Marketing Mentorship Oral communication Organization Policy Portfolio Management Presentation Problem-solving SaaS solutions Sales Service Management ServiceNow ServiceNow Platform Stakeholder management Strategy Talent Management Teams Technical Technical Leadership Technology Services Writing

  • Architecting
  • Best Practices
  • Communication
  • Contribute to business growth
  • Customer Service
  • Design implementation framework
  • Designing
  • Development
  • Foster talent growth
  • Identify new methodologies and best practices
  • Innovation
  • Lead client roadmaps development
  • Lead design and development of innovative solutions
  • Mentorship
  • Navigate change
  • Present proposed solutions
  • Shape the future
  • Talent Management
  • Technical Leadership
  • Thought leadership

12 years


Architecture Business Communication Education Government IT Management Marketing Policy


Certified Application Developer Certified Implementation Specialist (CIS) Certified Master Architect Certified System Administrator Certified Technical Architect


100% remote Remote work U.S. citizenship required