Lead Product Manager - Provider Directory

Become a part of our caring community and help us put health first
 The Lead Product Manager - Provider Directory helps identify, validate, and implement improvements to the Humana provider directory. Specifically, this role will focus on making the directory more user-friendly, efficient, and valuable to our users. As the same time, you will work cross-functionally with various stakeholders to drive the strategy to promote top-performing providers while ensuring members can easily find and access high-quality care.

Key Responsibilities

• Define and execute key product initiatives that enhance the provider directory which prioritizes usability and member experience. Ensure alignment with company’s overall mission of improving healthcare access and outcomes

• Collaborate with cross-functional teams including UX/UI designers, developers, and business analysts, as well as operational stakeholders to ideate, plan, and implement enhancements

• Develop merchandising strategies to highlight and promote high-performing providers, ensuring that our users can easily identify and select the best care based on quality ratings, reviews, and outcomes

• Conduct user research and usability studies to gather insights and identify pain points in the current directory experience

• Apply a test & learn approach to product improvement by designing experiments, A/B tests, and pilot programs to evaluate the impact of changes on member engagement and provider selection. Analyze outcomes, iterate quickly, and scale successful initiatives

• Define and analyze key performance metrics that inform the success of the product and continuous improvement. Collaborate with data analytics teams to use insights in enhancing provider visibility and member decision-making

• Manage the product backlog, prioritize features based on business impact and user value. Work directly with engineering team to meet development timelines and

• Ensure all product enhancements meet high standards of performance, reliability, and security

• Communicate product strategy and feature development progress to stakeholders and executive teams

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree or equivalent experience

• At least 5 years of experience working with design and engineering teams to build product

• Prior experience working on an ecommerce platform

• Experience running A/B tests to optimize conversion

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$123,800 - $170,400 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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