Lead Customer Operations & Strategy Analyst

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.   

Ready to become a Wriker?

Wrike is looking for a Lead Revenue Operations Analyst to join our RevOps team within the GTM organization. 

How You'll Make an Impact: 

• Provide operational “run the business” support for each GTM function (Sales, Customer Success, Marketing)
• Track ongoing delivery against GTM strategy and OKRs
• Work closely with GTM leadership to drive actions and track progress
• Lead deep-dive root cause analysis on specific, high-priority business challenges
• Partner with Finance, Data, Systems, and other teams to develop and improve regular business-critical reporting
• Project manage and prioritize key cross-functional initiatives
• Other support including quota and capacity planning and administration, compensation design, conflict resolution against RoE, GTM transformation initiatives, etc.

You'll achieve your best if you have:

• Combination of 5+ years of experience in sales and customer success operations/strategy role; preferably at B2B SaaS companies, or experience in similar operations, growth, strategy type roles in a dynamic environment
• Strong problem structuring and written / verbal communication skills
• You love using data to drive insights and business decisions; familiarity with SQL and data query/visualization tools (e.g., Tableau, Looker, Domo)
• Ability to influence without authority and strong stakeholder management skills
• Advanced spreadsheet and modeling skills
• Strong attention to detail and organizational skills with the ability to scope and deliver projects independently end-to-end
• Excellent communication and critical thinking skills to understand GTM policies and processes

Perks of working with Wrike

• When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.
• Medical, Dental, and Employer-Paid Vision Insurance.
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
• 16 …