Lead Customer Operations & Strategy Analyst
US - Remote
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Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.
Ready to become a Wriker?
Wrike is looking for a Lead Revenue Operations Analyst to join our RevOps team within the GTM organization.
How You'll Make an Impact:
- Provide operational “run the business” support for each GTM function (Sales, Customer Success, Marketing)
- Track ongoing delivery against GTM strategy and OKRs
- Work closely with GTM leadership to drive actions and track progress
- Lead deep-dive root cause analysis on specific, high-priority business challenges
- Partner with Finance, Data, Systems, and other teams to develop and improve regular business-critical reporting
- Project manage and prioritize key cross-functional initiatives
- Other support including quota and capacity planning and administration, compensation design, conflict resolution against RoE, GTM transformation initiatives, etc.
You'll achieve your best if you have:
- Combination of 5+ years of experience in sales and customer success operations/strategy role; preferably at B2B SaaS companies, or experience in similar operations, growth, strategy type roles in a dynamic environment
- Strong problem structuring and written / verbal communication skills
- You love using data to drive insights and business decisions; familiarity with SQL and data query/visualization tools (e.g., Tableau, Looker, Domo)
- Ability to influence without authority and strong stakeholder management skills
- Advanced spreadsheet and modeling skills
- Strong attention to detail and organizational skills with the ability to scope and deliver projects independently end-to-end
- Excellent communication and critical thinking skills to understand GTM policies and processes
Perks of working with Wrike
- When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.
- Medical, Dental, and Employer-Paid Vision Insurance.
- Life Insurance, Employer- Paid ST and LT Disability
- 401K with employer match, FSA/HSA Benefits, and Legal Plan
- Employee Assistance Program (EAP)
- 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
- 16 …
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11 paid holidays 20 days of PTO 401(k) match Dental Insurance Employee Assistance Program Life Insurance Medical Insurance Paid holidays Paid Time Off Parental leave PTO Vision Insurance Volunteer time off
Tasks- Conflict resolution
- Develop reporting
- Operational support
- Project manage initiatives
Communication Critical thinking Data analysis DOMO LinkedIn Looker Lookers Marketing Modeling Project Management SaaS Sales Sales Operations Spreadsheets SQL Stakeholder management Strategy Tableau Visualization Tools
Experience5 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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