Lead CSM, Enterprise - US CA Remote

Ready to be a Titan?

Ready to apply your skills to strategically high priority topics and solving them end-to-end from inception all the way to implementation? As a Lead CSM, Enterprise at ServiceTitan you will start interacting directly with our commercial and enterprise level customers from the Convex business line on their entire post-sale journey.

You will work closely with our leadership team to drive strategic and tactical decision making. You will always be a thoughtful listener to, and fierce advocate for, our growing customer base. By helping us retain and delight our users, you will have the unique opportunity to improve productivity and efficiency across the second largest sector in the global economy, construction & services.

You will report to the Director of Post-Sales and Operations for the Convex business line and work closely with our VP of the Pro Products line and all other functions to make the Customer Success function a more effective instrument to deliver value to our customers.

What You'll Do:

• You have a passion for business intelligence and partner with our senior leadership to identify customer trends quickly and provide the analytical support to make the right decisions.

• You guide your customer’s journey and help us refine the 'playbook' every day.

• Work closely with cross functional teams (customers, sales, product) to ensure a world class customer experience.

• Ensure the customer journey post sales results in delighted customers, constantly improving usage metrics, and deep partnerships with our commercial accounts.

• You’ll be the go-to for your portfolio of customers helping them solving their day-to-day and strategic problems with our solutions and analytics.

• You will conduct Success Planning for new customers, oversee onboardings, own renewals, and customer …